Frequently Asked Questions
Answers to common questions about orders, shipping, returns, payments, and warranty.
Orders & Payments
Unsure about safety or payment options? Here’s how we operate and why our service is trusted across the EU.
Yes. Igors Jewelry operates as an officially authorized dealer for all brands we sell. All products come from official distribution channels.
Every product is delivered new and includes full manufacturer warranty according to EU law.
Payments are one-time only. You can pay via credit card or local EU payment methods.
We work with trusted partners including Airwallex, Payssion, Payoneer, and Oceanpayments.
Shipping, Returns & Support
Here’s everything you need to know about shipping times, returns, and support.
- 4 working days delivery across the EU;
- Free shipping on all orders.
Returns are free and possible within 30 days.
Simply email your order number and request a return. A prepaid return label will be provided.
Refunds are processed within 14 days.
Yes. All products come with full manufacturer warranty.
- Email: info@igors-jewelry.online
- Phone: +33 7 45 93 79 89
We respond within 1–3 business days.
Email us at info@igors-jewelry.online or call +33 7 45 93 79 89.