Overview
Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It must be in the original packaging
- A receipt or proof of purchase is required
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain types of goods cannot be returned, including:
- Perishable goods (such as food, flowers)
- Newspapers or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
- Items with obvious signs of use
- Opened media (CD, DVD, software, video games, etc.)
- Items not in original condition, damaged or missing parts not due to our error
- Items returned more than 30 days after delivery
Returns
Returns are free of charge within the European Union and must be requested within 30 days of delivery.
To initiate a return, contact:
After approval, you will receive:
- Return instructions
- A prepaid return label
Return Address
Returns should be sent to:
Igors Gucovs — Entrepreneur Individuel
11 Boulevard Haussmann
75009 Paris
France
Refunds
Once your return is received and inspected, we will notify you by email.
If approved:
- Your refund will be processed
- A credit will be applied to your original payment method
- Processing time: within 14 days
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, contact:
Sale Items
Only regular-priced items may be refunded.
Sale items may not be eligible for refunds unless required by applicable consumer law.
Exchanges
We replace items only if they are defective or damaged.
To request an exchange, contact:
Gifts
If the item was marked as a gift:
- You will receive a gift credit after return
If not marked as a gift:
- The refund will be issued to the original purchaser
Return Shipping
Returns within the EU are free of charge.
We recommend using tracked shipping where applicable.
We cannot guarantee receipt of returned items without tracking.
Need Help?
For any questions related to refunds and returns:
Email: info@igors-jewelry.online
Igors Gucovs — Entrepreneur Individuel
SIREN: 100 392 711
SIRET: 10039271100014
Registered Address:
11 Boulevard Haussmann
75009 Paris
France
Website: igors-jewelry.online
Email: info@igors-jewelry.online
Phone: +33 7 45 93 79 89